At Kinsub Distribution, we want every customer to feel confident when shopping with us. To ensure transparency and peace of mind, we provide clear policies regarding cancellations, refunds, and returns.
Order Cancellations
Orders may be cancelled at no charge before they have been shipped. If your order has already been paid, please notify us within 12 hours of purchase for any cancellations or modifications. Once an order has been dispatched, it can no longer be cancelled. In this case, you may be eligible for a return under our returns policy.
Refunds
We are committed to delivering your products as promised. Our refund policy ensures that you are protected if things do not go as expected.
You are entitled to a full refund in the following circumstances:
You do not receive your order.
Your order does not arrive within the guaranteed timeframe (14 business days, excluding 2–5 business days for processing).
The item you receive is significantly different from the product description.
Refunds are not available under the following conditions:
Incorrect shipping details were provided by the customer (e.g., wrong address).
Delivery delays or failures caused by factors outside our control, such as customs clearance issues, courier delays, or natural disasters.
Easy Returns
Your satisfaction matters to us. That’s why all products are backed by a 30-day money-back guarantee.
Items must be returned within 30 days of delivery. Returned items should be unused, in original packaging, and in resalable condition unless defective or damaged. Customers are responsible for return shipping costs, except in cases where the return is due to our error, such as sending the wrong or defective item. Once we receive and inspect the returned item, you can choose between a replacement or a full refund of the purchase price.
Please contact us before sending any item back. Unauthorized returns will not be accepted. Our support team will provide clear instructions and shipping details.
How to Start a Claim
To start a claim, contact us at shaiq@kinsubdistribution.com with your order number and details. Our team will verify your claim and provide the next steps. For returns, you will receive instructions on how and where to ship your item.
Our Commitment
We stand behind the quality of our products and the service we provide. Our policies are designed to protect both our customers and our business partners, ensuring every transaction is handled fairly and transparently.
If you have any questions about cancellations, refunds, or returns, please reach out to us. Our team is always ready to assist.
📧 Email: shaiq@kinsubdistribution.com